Q: What are the main advantages of this rubber-tyred gantry crane compared to a rail-mounted one?
A: The biggest advantages are flexibility and cost-effectiveness. You save on the high upfront cost and time of installing fixed rails.
Q: What are the ground requirements for this crane?
A: It requires level and solid ground to operate on, such as compacted soil, concrete, or asphalt. Uneven ground can affect stability. Please inform us about your site conditions before ordering, and we can help you assess.
Q: Do you provide a warranty? How do you offer after-sales support if a breakdown occurs?
A: Yes, we offer a standard one-year warranty for the whole machine. We have a professional after-sales team providing 7*24 remote support via video and phone calls. For issues that cannot be resolved remotely, we will dispatch engineers to your site to ensure a swift solution.
Q: We may require non-standard customization (e.g., special span, lifting height, or explosion-proof requirements). What are your capabilities?
A: Customization is one of our core strengths. We have a team of design engineers who can perform custom design and manufacturing based on your specific working conditions, load spectrum, and special specifications (e.g., explosion-proof). Please provide your technical requirements, and we will offer a tailored solution with drawings for confirmation.
Q: Can you provide a reference list or case studies of similar past projects?
A: Certainly. We have supplied dozens of rubber-tyred gantry cranes to ports, steel structure manufacturers, and large logistics parks worldwide. While protecting client privacy, we can share anonymized case study videos and photos during our communication, demonstrating our project execution capability and product reliability.
Q: How are transportation and installation arranged?
A: We handle the safe delivery of the equipment to your designated port.
For installation, we offer two options:
1) Dispatching our engineers to guide the installation;
2) Providing extremely detailed installation drawings and video guides. Large cranes typically require final assembly on-site by a professional team, and we provide full technical support throughout the process.